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Cancellation & Refund Policy | Onroad Dharwad

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1. Cancellation Policy 2. Refund Eligibility 3. Non-Refundable Items 4. Refund Process 5. Warranty Claims 6. Dispute Resolution 7. Contact Details
Terms & Conditions

Cancellation & Refund Policy

1. Cancellation Policy

Service appointments can be cancelled or rescheduled at no charge if notified at least 24 hours before the scheduled pickup or service time. Cancellations made within 24 hours may incur a nominal charge to cover logistics and preparation costs.

2. Refund Eligibility

Refunds are available under the following conditions:

  • If the service cannot be completed due to our inability or unforeseen circumstances.
  • If duplicate payments were made in error.
  • If the customer cancels the service before any work has commenced and provides at least 24 hours notice.

3. Non-Refundable Items

The following charges and items are not eligible for refunds under any circumstances:

  • Services that have been completed to customer satisfaction.
  • Special order parts that have been ordered specifically for the customer's vehicle.
  • Diagnostic and electrical testing charges that have already been incurred.
  • Pickup and delivery transit charges for completed services.

4. Refund Process

To request a refund, please contact us via WhatsApp or phone within 7 days of the service date. We will review your request and respond within 3 business days. Approved refunds will be processed within 7-10 business days and credited to the original payment method.

5. Warranty Claims

Warranty claims are handled separately from refunds. If you experience an issue covered by our warranty, please contact us immediately. We will assess the issue and provide repair or replacement at no additional cost as per the warranty terms.

6. Dispute Resolution

In the event of any dispute, we encourage customers to first contact us directly to resolve the matter. We are committed to customer satisfaction and will work with you to find a fair and mutually acceptable resolution.

7. Contact for Refunds

For refund requests, please contact us at:

Email: info@onroad.co.in
Call: +91 98865 81234

Please provide your booking details and reason for the refund request.

Last Updated: June 2026

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